Inside Twilio's Turnaround

When Khozema Shipchandler became CEO of Twilio, the company was under pressure. Growth had slowed, investors wanted answers, and the path forward required difficult decisions.

On this episode of The BRIGHTON PARKast, Khozema joins host Mike Gregoire for an inside look at the decisions behind Twilio's turnaround—from navigating investor pressure and rebuilding confidence to balancing growth, profitability, and long-term priorities.

Drawing on more than two decades at GE and leadership roles spanning CFO, COO, and President of Twilio Communications before becoming CEO, Khozema shares why allocating talent is just as important as allocating capital, how transparency builds trust during uncertainty, and why operational execution ultimately drives financial performance.

The discussion also turns to the future of enterprise software, exploring how Twilio is putting AI to work within its own business, how AI could change the enterprise software landscape, and why reliability, security, and deep integration into customer operations continue to matter.