A New Model for Healthcare

What does it actually take to modernize healthcare? Dr. Mark Camel has spent decades confronting this question — not as a consultant or outsider, but as a surgeon and builder of one of the most operationally sophisticated independent physician groups in musculoskeletal healthcare.

In this episode, host Usman Rabbani sits down with Dr. Camel, co-founder of Orthopedic & Neurosurgery Specialists (ONS), to discuss the lessons learned scaling ONS from a seven-surgeon practice into a 175-physician, four-state platform. Together, they explore the operational decisions that transformed ONS into one of the most technology-forward provider groups, years before digitization and AI became mainstream healthcare priorities.

Their conversation spans the realities of building technology inside healthcare organizations, the hard-earned lessons behind buy-versus-build software decisions, why most healthcare technology struggles to achieve broad adoption, and where AI is already delivering measurable operational ROI today.

For anyone building, investing in, or evaluating healthcare technology, this episode offers an insider’s perspective on how meaningful change actually happens inside one of the world’s most complex and resistant industries.